Refresh button not syncing data
complete
Mike Empey
Steps: login, observe last updated time on data source, hit refresh
Expected results:
Data is resynced from data sources
Observed results:
Data is not resynced from data sources
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Matt
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Brian Keil
I have the same issue and have tried several times to refresh. Refresh button circles like it's workign but doesn't. Last time it refreshed from Whoop was four days ago now.
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Matt
Brian Keil: Hey Brian! When you click the Refresh button, it queues a task to refresh your wearables data.
Depending on how many other jobs are already queued will determine how quickly we process your task. This could be immediate or it could take up to 10 minutes.
I'll add a message to the UI that makes this more apparent (maybe display your # in the queue), but since we're currently focused on developing mobile apps it might be a week or two.
Brian Keil
Matt: thanks Matt. It’s working now.
Matt
Hey Mike! The refresh functionality is two-fold. First it grabs all the data from your integrations and then queues up a job to run calculations and update the data used in the dashboards. Depending on the time of day, there can be a delay between these 2 actions.
I'll add an item to our backlog to adjust the UI so that it doesn't make it look like the refresh is complete until after the dashboard update is complete.
If you don't see your dashboard/data update within 10-30 minutes of a refresh, let me know and I'll look closer. I just checked my personal account and it took a few minutes, but I did verify the data updated refreshed.
NOTE: This delay be completely resolved in Habit Dash V2 (mobile).